Willem van den Ende

• Did you ever... 
  ...feel you have no grip on the situation? 
  ...try to solve problems but the team seems to be stuck in a vicious circle? 
  ...put out fire after fire, where putting out one fire seems the ignite the next 
  one? 
  In this presentation, we describe a recognizable story from our experience – a team 
  makes promises to their customer in such a way that it becomes almost 
  impossible to fulfil them... This creates a downward spiral of making 
  promises, breaking promises, and making new promises to compensate the 
  customers' disappointment. In the end, both the team and customers lose 
  trust and the team loses its credibility. 
  We will show what the root causes are and how you can really solve the 
  problem, using systems thinking with diagrams of effects. 
  Systems thinking is an approach where a (part of an) organisation or project 
  is seen in terms of variables that influence each other. Systems thinking 
  focuses on the interdependence of parts instead of linear cause-effect 
  relations. It is about seeing the whole and about dynamics and change, with 
  feedback playing an essential role. 
  Systems thinking helps to make mental models of different stakeholders 
  explicit and to see not-so-obvious effects and self-reinforcing loops. This 
  makes it easier to find effective interventions.